Tag Archives: security

Dubai Customs Reinforces its eTransformation Strategy with Nexthink

48b6f14deadcOne of the oldest government departments, Dubai Customs achieves excellence in all areas and is 100% smart for its adoption of innovative technologies to enhance its operations and meet the UAE Vision 2021 and Dubai Plan 2021.

Dubai Customs processed over 2.241 million transactions (Q1 2016) comprising of 19 main services as a result of its comprehensive work strategy. Building on this momentum; the department significantly relies on technology to support its rapid growth and deliver new services. As a result, the IT infrastructure of Dubai Customs is becoming increasingly complex with 23 centers across the country. As a government entity, responsible for handling highly sensitive information while respecting strict regulatory requirements, IT security is a paramount concern. With Nexthink, Dubai Customs now has real-time visibility of how its IT infrastructure is functioning from an end-user (employee) perspective; giving the IT team meaningful insights on how to resolve issues quickly – ensuring reliable, secure and speedy access for all end-users and customers; and to showcase Dubai as a leading partner in worldwide free trade.

Khalid Sulaiman, Manager Solution Support, at Dubai Customs said“We searched extensively for an IT Analytics solution to help us better manage our comprehensive IT Infrastructure. The Nexthink platform provides meaningful insights by offering real-time alerts and notifications of any emerging problems. In effect, it offers Dubai Customs a window into the future to proactively address issues before they can affect the infrastructure as a whole. Nexthink enables us to significantly improve efficiency and productivity.”

“Dubai Customs is on the leading edge of technology adoption and has established itself as not just a national, but a global leader in trade facilitation and security protection. Nexthink’s real-time analytics provide the IT team meaningful data and actionable insight, to proactively identify service and performance issues even before employees can contact IT support,” said Ahmed Seleem, Regional Manager, at Nexthink“The partnership with Nexthink helps empower Dubai Customs to both safeguard its legacy and lay the foundation for a technology-driven future,” added Seleem.


Child with greater EQ performs 80 percent better academically or professionally

Sahar MousslyTransgulf Management Consultants (TGMC), Centre offering performance based training/ courses for individual and corporates will be introducing Emotional and Social Intelligence (EQ) programs (in-house and set sessions) for schools and corporates across the GCC.

Studies show that Emotional intelligence is emerging as strong indicator of performance and can be easily enhanced unlike IQ. The workshop/course is designed to assess and deal with a series of negative emotions to realise one’s full potential. Results reveal that these skills improve learning, personal drive, interaction and leadership.  Each session aims to develop key skills into wider practice to spark positive change. TGMC advises parents to develop their Childs EQ from the age 5 years to achieve future success.

TGMC will also hold an introductory workshop on 29th June at Authenticity Center, Dubai. The workshop was run in a number of schools in Dubai and Abu Dhabi.

“Negative emotions are mostly fear, panic and anxiety that is mostly learnt and can have a greater impact on how we deal with people and situations,” explained Sahar Moussly, Author, Master Behavioural coach and instructor. “IQ is important, however with Emotional and Social Intelligence a person has 80 per cent higher chance of performing well – academically and professional. This is because a person would possess the capability of being in control of situations.”

Emotions play a greater role in decision making that is critical for an individual’s success. Though distinct from IQ; EQ complements it and provides analysis of oneself; providing a set of skills for emotional and leadership development. This includes control of one’s impulses, self-motivation, empathy and social competence amongst others – enabling it to apply to every aspect of our lives; such a personal relationships, work, parenting and so on.

ESET Uncovers How Trojan Stole Login Credentials of Over 16,000 Facebook Users

ESET, the leader in proactive protection against Internet threats with a 20 year history, has discovered a social engineering trojan horse. The piece of malware was managed to steal the login credentials of more than 16,000 Facebook users. The focus of the malware was on stealing personal Facebook (FB) login details and linking these with the user statistics of Texas HoldEm Poker, in case the victim plays this game. It needs to be added that the targeted application is a legitimate and very popular FB application by Zynga Inc. According to AppData, the application has a monthly share of 35 million active users.

ESET began studying the Trojan at the beginning of 2012. However, due to its proactive generic detection of this threat, the users of ESET security solutions were protected against it already from December 2011. During the investigation ESET could not provide any details about this threat publicly.

The attacker used the malware to gain the user’s FB login credentials, his/her score in the game, as well as information on  the amount of credit cards stored in his/her Facebook settings and available to increase the credit in the game of poker. The game had a functionality that allowed replenishing the chip value using real money by inputting the credit card details or PayPal account. To gain the user’s login credentials, an army of 800 of computers were used – all infected and controlled by the attacker. These machines were executing commands from the C&C (Command & Control) server. The creator of the threat has launched an attack using the login credentials of several FB accounts, which were gained ahead of time.

To protect against attacks relying on social engineering methods, having a good security solution is not enough, users should be attentive to \any such ploys,” says Róbert Lipovský, ESET Security Intelligence Team Lead. He adds “The user could recognize the fake FB login page if he/she would check the site’s URL.”

The infected computers received a command to login into the user’s FB accounts and to gain the user’s Texas HoldEm score, as well as the amount of credit cards stored in his/her FB account. In case of a user without a credit card or low score, the infected computer received instructions to infect the victim’s FB profile with a link to a phishing site. This site has acted to directly or indirectly lure the player’s FB friends to a website resembling the FB homepage. In case the login credentials were input by them, they were also harvested by the attacker. While analyzing this botnet ESET estimates that the attacker could gain access to a total of 16,194 login credentials. ESET would like to caution that any other FB application could have been infected in this way, not just Texas HoldEm Poker.

The number of threats utilizing Facebook is rapidly growing. To counter this trend, ESET has introduced a security application ESET Social Media Scanner which is available free of charge and is capable of scanning the user’s profile for the presence of malicious and phishing links. On top of that, the app can detect malicious links on the timeline of user’s Facebook friends

ESET Introduces Advanced Security Soultions For Social Media Users And Against Theft

ESET, the leader in proactive digital protection announces the latest release of its flagship products – ESET Smart Security 6 and ESET NOD32 Antivirus 6. The new generation provides an even greater detection of infiltrations, improved cleaning and faster scanning due to its updated engine.

Available in all leading retail/ distributor stores; ESET Smart Security 6 provides all-in-one internet security against data/ device theft, while ESET NOD32 Antivirus 6 is a fast and powerful detection and scanning. Another important enhancement is its improved malware cleaning to address challenging malware families.

“ESET Core Development has worked hard on redesigning the whole scanning engine, which is central to all ESET products. Now, due to faster processing of our engine, scanning itself is more effective. These products incorporate the new third generation of the ESET’s ThreatSense and ThreatSense.Net Advanced Heuristics with LiveGrid,” says Pavel Luka ESET Chief Technology Officer.

Aji Joseph, General Manager, ESET Middle East said, “ESET’s new offering addresses the needs of today’s consumers to secure data with better online experience. Introduction of several important features such as Anti-theft, Social Media scanner and advanced scanning engine will offer users enhanced security from potential and malicious threat.”

Selected features and benefits of ESET NOD32 Antivirus 6 and ESET Smart Security 6

Anti-Theft–The feature automatically helps locate missing notebooks and makes it possible to monitor activity on lost or stolen devices, and displays its position on a map based on visible Wi-Fi network range when online. Introduction of a dedicated Anti-Phishing module offers complex protection against digital identity theft.

ESET Social Media Scanner –It protects social media users and their friends from malicious content, including profile, the wall, newsfeed and private messages – even when the user is not logged in. If a virus is detected, users are immediately notified by email. The app also helps the user’s friends stay a safe distance from malicious content, checking their walls for potentially dangerous links. More on the scanner can be found on http://www.eset.com/social-media-scanner.

Anti-Phishing Module – Protects attempts to acquire sensitive information such as usernames, passwords or banking and credit card details by fake websites masquerading as trustworthy ones.

Personal Firewall – Prevents unauthorized users accessing the computer and taking advantage of personal data. The users can go online without worries to shop, bank and use social media.

Parental Control – Helps keep kids safe on the internet with categories of sites to block depending on age.

Idle-State Scanning – Performs in-depth scans when the computer is not used, aiding system performance and detecting potential inactive threats before they can cause any damage.

Antivirus and Antispyware – Provides proactive protection against all types of online/o­ffline threats and prevents malware spreading to other users.

Cloud­-powered Scanning – Speeds up scans by whitelisting safe files based on ESET’s file reputation database.

Scan While Downloading Files – Decreases access time to downloaded files by scanning them already during the download process.

UAE’s First Child Safety Store “B-Safe” Launched

Store1With a humble mission to prevent injuries amongst children in the UAE, a mother and entrepreneur took the initiative to create change, by launching UAE’S first exclusive Child Safety Retail Outlet “B-Safe”. Located at the Times Square Center,
B-Safe offers childproofing consultation and unique solutions for preventing injuries at home, at play, and outdoors.

According to the world report on Child injury prevention by World Health Organization (WHO) and UNICEF, unintentional injuries are the leading cause of death and disability among children worldwide, and everyday around the world, more than 2000 children and teenagers die from an injury which could have been prevented.

B-Safe outlet carries more than 200 unique child safety items, from window locks and latches to door guards, balcony mesh, banister shields, and staircase gates – all under one roof, providing ultimate convenience to parents. The outlet also provides value added services like home safety assessment, free onsite consultation and childproofing services, to encourage safer environments.

Commenting on this unique concept, Gloria Mankani, founder, B-Safe, said: “A year ago, while searching for childproofing options for my own apartment, I realized a gap in the market both in terms of products and intellectual knowledge base. In 2011, UAE witnessed multiple cases of child injuries and accidents, some of which proved fatal for children. Realizing the latent demand and much needed awareness and knowledge around the subject, I decided to gain professional knowledge in childproofing and collaborate with leading organizations around the world to bring the best of childproofing products in the UAE.”

“Today, we are proud to launch UAE’s first child safety store with a mission to reduce unintentional injuries to children by preventing accidents at home, at play and on the way. We endeavor to create safer environment for our children,”she added.

An associate member of International Association for Child Safety (IAFCS) USA, and a member of Royal Society for Prevention of Accidents (RoSPA) in the UK, B-Safe offers unmatched expertise in the area of injury prevention and child safety. B-Safe is also an exclusive partner of Childproofers of St. Louis, USA, an organization with over 20 years of experience in childproofing home environments.

Have a safe Holiday!

ESET Middle East, the leader in proactive protection against cyber-threats cautions consumers to stay alert and safe when shopping online this holiday season.

Festivities, year–end bargains and Dubai Shopping Festival will see rise in online shoppers – looking for the best deals for gifts and flights. Security advisor offers few tips to prevent cyber-shopaholics’ from being a potential target.

Aji Joseph, General Manager ESET Middle East  explains, “With easy access to the internet, online shopping is on the rise as it provides consumers 24×7 convenience and best deals on one platform.  Though people are tech-savvy, people are still unaware of any potential threat or simply take security for granted. Consumers need to take necessary precautions, to guarantee a safer shopping experience.”

ESET advises few simple safety rules for online shoppers:

  • Try and use credit instead of debit card: If you get scammed and try to get your money back you may have better luck with credit card transactions versus debit cards. Credit cards can put an extra layer of protection in between you and the criminals.
  • Buy from reputed and familiar that provide accurate descriptions of merchandise, and delivering it in good shape and on time.
  • Be wary of amazing deals, especially for offers on one of the latest products/ gadgets of the season. Also watch out for urgent deals that arrive in unsolicited email or purport to be from friends on social networking sites.
  • Look for SSL accreditation – the standard in secure transactions.  Using SSL encrypts the exchange of information, such as your credit card, so eavesdroppers cannot read it.
  • Always see https in front of the web address instead of http. There may also be a lock or key symbol in the browser window as well. If you need to do any shopping over Wi-Fi, at home or at a hotspot, make sure it is secure (look for the lock symbol in the Wi-Fi connection dialog).
  • Get improved protection, by updating and patching your browser, operating system, and anti-malware suite.
  • Some malware are able to add questions to forms you use online. So if a shopping website asks for too much information relative to your purchase, abandon the transaction and run an anti-malware scan right away. Furthermore, don’t expect money for answering questions: when a window pops up promising you cash or gift cards just for answering a simple survey like “Do you use the Internet?” close it and move on.
  • Always password-protect your laptop, tablet, and smartphone so that, if lost or stolen, your data will be harder for strangers to access. Each of these devices should have a settings menu from which the security options should be readily accessible. Choose a password or code that is easy for you to remember but hard for other people to guess as well as back-up your data.


ESET Unveils Arabic Website For Middle East Users

Furthering its commitment to the region and stressing on the importance of IT security; ESET Middle East unveils an Arabic website for users/ customers in the Middle East.

The website – http://www.eset.com/me-ar/ offers detailed description of ESET’s products,  easy and quick downloads as well as support in Arabic. In addition, the site offers insightful content and blog that addresses critical challenges / vulnerabilities faced by today’s home users and corporate customers and how they can protect against existing and emerging threats.

Aji Joseph, General Manager, ESET Middle East said, “Our localised website reflects our commitment to our customers in the region and highlights that security is imperative. The site is user-friendly and offers consumers and businesses detailed information about ESET’s latest products as well as support in Arabic. Also users can benefit from updates, trends and topics that address security concerns – all at a click of a button. Our solutions are built on ESET’s award-winning NOD32 technology to deliver protection specifically tailored for different IT environments, businesses and consumer products to prevent them from potential or sophisticated attacks.”

Threats on the rise with ATM and Internet being the prime focus for the Middle East

Paladion Networks, the leading Information Risk Management provider with footprint in 30 countries worldwide including the Middle East, today released its latest Threat Intelligence Report with a special focus on the Middle East. The report is based on research by Paladion Labs, the research wing of Paladion Networks, over the year 2011. Paladion has been operating in the region for over eight years and has offices in the UAE, KSA, Qatar and Oman. In the Middle East, Paladion services over 105 customers in banking, telecom and government sectors. Paladion serves eight out of top 10 telecom companies and 20 out top 25 banks in the region.

According to Rajat Mohanty, CEO, Paladion Networks: “Our conclusions are based on first-hand experience of working in the Middle East with local and multi-national companies from various industry sectors. As revealed in the report, the InfoSecurity threat landscape within enterprises is shifting with changing times and the measures to deal with them are expanding. Overall, while threats are getting more financially motivated and targeted on applications, organizations have lower level of monitoring and higher vulnerabilities on application level which also stay open for much longer compared to network level.”

Firosh Ummer, Executive Director, Paladion Networks (UAE) further added: “Phishing as an attack form has gone down in the region last year. On an average, a bank would have faced around 400-500 phishing incidents last year and the average victim per attack was around 10-15 end consumers. While monetary losses from phishing can be absorbed by the banks, the impact on reputation and customer trust is higher.”

He said: “Given the dominance of certain geographies in attack sources, a differentiated security monitoring strategy with geo-mapping tools can be of value to organizations. Also, as Phishing as a threat is reducing its fizz, there is likely to be some other forms of attack to replace Phishing in near future, and financial institutions in the region  have to gear up other fraud management measures to protect Internet and ATM channels.”

As for the external attacks in the Middle East region, Paladion data shows that on an average, larger organizations face 50 intrusion attempts per month from outside the organization.

Interestingly the current threat scenario as seen in the report proves the importance of Application monitoring in future. However, today enterprises are more focused on monitoring the network periphery compared to Applications. And the need of the hour certainly demands a change in the focus towards the way security is managed at present.

The key findings from this report are as below. The data has been taken from Security Incident Monitoring, Phishing Monitoring, Vulnerability Assessment (VA) and Penetration Testing services carried out by Paladion for 260 companies and 14,000 assets. These companies are medium to large enterprises having a minimum turnover of USD 200 million and 2500 employees. They are spread across India, Middle East and South East Asia, representing various industry verticals.

  • Threats-      be it attacks or phishing- are not random, affecting all organizations      equally but are targeted more at bigger organizations.
  • External      attacks are clearly focused on breaching business applications and while overall      the external attacks (both application and network level) did not raise      much during the year, they rose substantially on the business      applications.
  • In      contrast, the security monitoring effort of organization is focused on      perimeter devices and monitoring of threats on applications level is very      limited.
  • On      the other hand, there was a clear decrease in phishing attacks on      financial institutions in the region. The average return for phishers is      also reducing due to faster takedown and lower victims per site. Phishers      still continue to target business days and business hours while increasing      the attacks during slack period of vacations or festivals.
  • Most      of the external attacks in India and the Middle East region are getting      routed through China and US.
  • Phishing      attacks however predominantly come through US and hardly any phishing      attack was seen routed from China.
  • On      the internal front, more than attacks or malware, it is the policy      violations and unauthorized changes that dominate the internal risks.
  • Security      monitoring is therefore more focused on operational issues such as      configuration changes, user account activity and policy violations.
  • On      the security management side, organizations have improved their network      vulnerability management with average vulnerability discovered per      assessment being 0.7 per asset. However the application level      vulnerabilities are high with average being vulnerability per application      per assessment.
  • Organizations      are facing challenges in managing closure of detected vulnerabilities.  While it is better on network level with half-life of vulnerabilities      being 1-2 months (half the detected vulnerabilities are closed by this time), on the application front the half-life is 3-4 months.

ESET Advises Parents To Protect Kids and Teens Online This Summer

ESET Middle East, the leader in proactive protection against cyber-threats cautions parents about a few summer surprises they can keep away from their children during this holiday season.

With majority of schools closing this summer; kids will be looking forward to other activities / recreation. While it’s all fun and games this summer, ESET advises parents about how their kids must be protected from the internet. Children will be spending a major chunk of their time online; accessing their Facebook accounts, chatting with friends, and playing games on their laptops, iPads or mobiles. Parents are warned that the internet although resourceful can also be the biggest threat to personal space where a simple click can lead to their child to be a substance of ridicule/ abuse.

As the use of the internet escalates it is imperative that parents explain to their children the dangers of giving too much information online. In addition, viruses can accidentally download to a hard drive, where passwords, personal files and folders copied, and keystrokes could be logged and your information effectively compromised by identity thieves.

Aji Joseph, General Manager ESET Middle East cautions, “Parents should monitor their kid’s internet usage so that they can protect their children from predators and immoral characters lurking about freely online. A third of all Internet sites in the world involve adult material, and parents need to be aware of the files their children are downloading. Many children especially teens have no idea how today’s actions have the ability to impact the rest of their lives.”

  • ESET advises few simple safety rules for parents as well as teachers; to help children steer away from any potential dangers:
  • Assign your child a username – Children should have their own account on a PC/Laptop.
  • Teach them never to share any confidential information or personal pictures over  the internet
  • Not to reply to harassment / unknown messages
  • Make  sure web camera is not connected while not in use
  • Parents  and teachers should have an open dialogue / communication about the potential dangers of the internet
  • Check your kids social networking configuration
  • As in real life, the rule of thumb is trust only real friends in social networking sites like Facebook. Beware of bogus friends.
  • Get to know your kids online habits and regularly monitor their browsing records
  • Use  good parental control software to prevent kids from accessing offensive or  undesirable websites.
  • Regularly update your computer’s operating system and applications including Antivirus and Parental Control software.


ESET offers proactive security solutions that help parents ensure a safe cyber experience for their child. Parents can take advantage of the advanced Parental Control feature in ESET Smart Security that boasts three major features which can help protect their children. It includes customizable user roles, web content filtering and activity logging. This helps parents to block web pages, restrict access by category and configure user roles for quick selection. Activity logging gives a detailed log of each session.

ESET solution for Mac and new R&D center in Canada

ESET, the leader in proactive protection against cyber-threats, today announced the BETA launch of the next generation of ESET products – ESET Cyber Security and ESET Cyber Security Pro. Both deliver ultimate protection against emerging threats for the Mac platform, as well as security vis-á-vis cross-platform attacks targeting Windows or Linux based systems in mixed networks.

ESET’s advanced ThreatSense scanning engine delivers the comprehensive detection capability needed to stop known threats from harming users’ computers and neutralizes new attacks like the Flashback Trojan that recently infected more than 500 000 Mac computers according to ESET’s research. Ultimate protection is enhanced by ESET’s cloud-powered reputation system called ESET Live Grid. To offer an even better offering; ESET invites Mac users to join in public testing of ESET Cyber Security BETA and ESET Cyber Security Pro BETA by visiting http://www.eset.com/me/beta/form.

“Security attacks are always on the rise and it will get more sophisticated over time. Even Mac users are either targets of direct attacks or can act as carriers for infections that can infiltrate other platforms,” says Aji Joseph, General Manager, ESET Middle East.  “ESET Cyber Security adds an extra layer of protection to Apple’s built-in Internet security features, detecting and blocking any potential attempts. Our solution in engineered to detect any unknown malware by utilizing advanced heuristics, generic signatures and genetic technology to protect Macs while keeping them running at peak performance,” added Aji.

Some of the new and advanced features of the new ESET Security offering will include Parental Control, Personal Firewall (available only in the Pro version), ESET Live Grid proactive scanning, Web and Email Scanning, Removable Media Control (USB, CD, DVD, Fire wire) and  Cloud Statistics.

In addition, ESET continually invests into research and development to offer the most advanced security solution to companies and consumers and has expanded its global network of R&D centres. The security vendor recently opened another centre at Montreal’s École Polytechnique in Canada, which will be led by Pierre-Marc Bureau, ESET Security Intelligence Program Manager.