Tag Archives: nexthink

Dubai Customs Reinforces its eTransformation Strategy with Nexthink


48b6f14deadcOne of the oldest government departments, Dubai Customs achieves excellence in all areas and is 100% smart for its adoption of innovative technologies to enhance its operations and meet the UAE Vision 2021 and Dubai Plan 2021.

Dubai Customs processed over 2.241 million transactions (Q1 2016) comprising of 19 main services as a result of its comprehensive work strategy. Building on this momentum; the department significantly relies on technology to support its rapid growth and deliver new services. As a result, the IT infrastructure of Dubai Customs is becoming increasingly complex with 23 centers across the country. As a government entity, responsible for handling highly sensitive information while respecting strict regulatory requirements, IT security is a paramount concern. With Nexthink, Dubai Customs now has real-time visibility of how its IT infrastructure is functioning from an end-user (employee) perspective; giving the IT team meaningful insights on how to resolve issues quickly – ensuring reliable, secure and speedy access for all end-users and customers; and to showcase Dubai as a leading partner in worldwide free trade.

Khalid Sulaiman, Manager Solution Support, at Dubai Customs said“We searched extensively for an IT Analytics solution to help us better manage our comprehensive IT Infrastructure. The Nexthink platform provides meaningful insights by offering real-time alerts and notifications of any emerging problems. In effect, it offers Dubai Customs a window into the future to proactively address issues before they can affect the infrastructure as a whole. Nexthink enables us to significantly improve efficiency and productivity.”

“Dubai Customs is on the leading edge of technology adoption and has established itself as not just a national, but a global leader in trade facilitation and security protection. Nexthink’s real-time analytics provide the IT team meaningful data and actionable insight, to proactively identify service and performance issues even before employees can contact IT support,” said Ahmed Seleem, Regional Manager, at Nexthink“The partnership with Nexthink helps empower Dubai Customs to both safeguard its legacy and lay the foundation for a technology-driven future,” added Seleem.

Isam K. Kabbani Deploys Nexthink’s Solution Across Its Group


Zohdi El-Saadi, Chief Information Officer, IKK Group Established by Sheikh Isam Kabbani, the IKK Group is recognized as one of the top 50 companies in Saudi Arabia in the construction industry. IKK Group today announced that it is deploying Nexthink’s IT analytics solution through its partner ProgressWays to better serve its customers and enable the group to further diversify its operations.

IKK Group understands that technology is key to help the organization meet its business objectives. IKK Group’s Centralized Information Technology Department (CITD) is tasked with delivering high level of service to its customers across 6 locations; including Saudi Arabia, Qatar, UAE, Egypt, Oman and Lebanon. Any IT failure or service disruption can impact customer service and harm IKK Group’s reputation. With the help of ProgressWays, Nexthink offers improved visibility, and can easily detect issues and identify patterns in its IT environment – ensuring enhanced performance and efficiency.

Zohdi El-Saadi, Chief Information Officer, IKK Group said, “We can see how our IT infrastructure is operating and transforming, in real-time with Nexthink. This new insight helps our IT departments connect, communicate and collaborate. We are able to generate reports for senior management in just a few clicks, which saves our IT support team around 50% of time compared to generating these reports the old fashioned way before using Nexthink.”

Ghassan I. Alkahlout, Regional Director, Nexthink said, “Nexthink offers IKK Group insightful information of its IT infrastructure; giving early warning of impending issues and the ability to discover bottlenecks and proactively take action before end-users are impacted. This enables the IT team to detect and solve problems faster.”
Wael F. Suleiman, VP Sales, ProgressWays said, “Initially the IT team spent a lot of time and resources to discover and resolve issues across different locations. With Nexthink, IKK Group’s IT department has the visibility into the challenges employees (end-users) face, and can transition from reactive to proactive IT support, and improve problems. ProgressWays will continue to work closely with the IKK IT team to help deliver its business objectives.”

The Abu Dhabi Department Of Finance Improves IT Governance With Nexthink


The Financial Arm of the Government, Abu Dhabi Department of Finance (DOF) has selected Nexthink to implement IT governance; to provide best-in-class financial services and continuity of facilities to local businesses as well as employees.

The DOF plays an essential role in maintaining and developing the government’s financial system, by linking all local government entities and overseeing an integrated management system for financial resources. For such a significant operation, proper functioning of the IT infrastructure and early diagnosis of issues is crucial; to ensure service to employees (end-users) and local businesses is unaffected at all times. Nexthink provides DOF real-time visibility of their infrastructure and accurately shows how software and IT services are being consumed within the entity; enabling the resolution of issues much faster.

“Nexthink provides essential visibility and insight into IT operations and security for IT governance, enabling us to better manage demand, deliver value and protect against risk. Nexthink helps us improve efficiency and productivity, enabling us to resolve issues faster and provide a more proactive level of support,” said Dr. Hazem Turki Alkhatib, CIO, Abu Dhabi Department of Finance. “Also with enormous volume and confidential data, we have a strict security policy that involves our security team to be on the lookout for any suspicious activities. With Nexthink’s investigative IT analytics technology, we are able to detect malware before it spreads into our network and compromises any data.”

The Abu Dhabi DOF strives for continued excellence and innovation by improving asset and savings management, controlling costs and efficient service delivery. Recognized for adopting the latest technologies, the IT team of the Abu Dhabi Department of Finance is responsible for delivering software and services to more than 2,500 employees (end-users) located in its head office and branches across the emirate of Abu Dhabi. With Nexthink, the IT team of DOF is now able to gather comprehensive performance metrics and accurately measure the health of its infrastructure; by receiving real-time alerts concerning non-compliant user behavior and issues therefore improving the quality of service through a better utilized network.

“We are pleased to work with the Abu Dhabi Department of Finance and support its mission to foster an effective financial management framework across the Abu Dhabi government. The IT Analytics solution provided by Nexthink can offer tangible benefits to governmental agencies such as Abu Dhabi Department of Finance to enhance operational efficiency, reduce IT costs, secure data and streamline IT services,” said Maged Eid, Regional Director, Nexthink.

flynas Delivers First Class IT Operations and Support with Nexthink


flynas, a Saudi Arabian airline and a subsidiary of National Air Services, today announced deploying Nexthink’s solution to get better visibility of its infrastructure; in order to streamline its IT operations and offer uninterrupted service to its passengers. The airline selected Nexthink through its partner ProgressWays.

Any malfunction of the IT infrastructure can have significant repercussions on an airline’s turnover and profitability. Nexthink offers flynas real-time visibility and reliable IT analytics of its entire infrastructure from an end-user (employee) perspective. This enables the IT team to better understand how the applications / system are being used by each employee (end-user) in different office locations and where problems persist – allowing them to detect and solve problems faster.

Abdulnaseer Albalwi, flynas“Together, ProgressWays and Nexthink have been invaluable in improving our incident management and helping us reduce the time spent on discovering and resolving problems,” said Abdulnaseer Albalwi, IT Operations Manager at flynas. “Previously, during peak business periods, we were managing up to 100 troubleshooting incidents per day and thanks to Nexthink, that number has now been reduced significantly to 4 or 5.”

 

 

Ghassan ALKahlout, Nexthink“The IT department is responsible for the infrastructure, software and services that support flynas’ workforce of over 1,000 end-users throughout the Kingdom,” said Ghassan Alkhalout, Regional Director, Nexthink. “Nexthink’s real time analytics provide the IT team meaningful data and actionable insight, to proactively identify service and performance issues even before employees can contact IT support,” added Ghassan.

 

Wael Sebgatala,  ProgressWays“Nexthink compliments our services portfolio and IT vision,” said Wael Sebgatala, VP Sales, ProgressWays. “It is imperative that organizations leverage IT analytics to provide the right level of service to their end-users in a secure and cost effective way.”

Nexthink Awards Emitac Enterprise Solutions Partner of the


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As an initiative to acknowledge top performing partners, Nexthink, the unique provider of End-user IT Analytics, awarded Emitac Enterprise Solutions as “Platinum Partner of the Year” in the Middle East. Emitac Enterprise Solutions was recognized for its outstanding performance and customer service in 2013 that significantly helped improve Nexthink’s growth in the region.

Emitac Enterprise Solutions has been a strategic partner of Nexthink since 2012, delivering integrated and innovative solutions to customers and enabling them to achieve true value from their IT investments. Emitac Enterprise Solutions and Nexthink’s joint customers in the region include the Abu Dhabi Department of Finance, Abu Dhabi Municipality, du, and ADCO amongst others.

“We would like to congratulate Emitac Enterprise Solutions for its performance in 2013. Emitac Enterprise Solutions’ strong expertise and market knowledge has helped extend our customer reach in the Middle East,” said Maged Eid, Regional Director Middle East, Nexthink. “Nexthink is fully committed to helping our partners succeed by providing training, marketing and support resources that enable our partners to leverage End-user IT Analytics in building a sustainable growth engine for their business,” added Maged.

Miguel Angel Villalonga, CEO, Emitac Enterprise Solutions said, “Emitac Enterprise Solutions is proud to receive the Partner of Year award, which truly reflects our commitment and team efforts. Nexthink’s End-user IT Analytics is the perfect complement to our solution portfolio and our vision, bringing IT departments a new level of visualization and actionable insight, which helps companies run their operations more efficiently. We look forward to a stronger collaboration in the future.”

Nexthinkprovides real-time visibility and analytics on the usage of the entire IT infrastructure and endpoints from the end-user perspective. All important end-user related events, for example changes in the IT infrastructure, application usage, bandwidth, error messages and crashes, as well as potential security risks and the performance of IT services are recorded and visualized from the end-user perspective.