Tag Archives: crm

GGICO selects Levtech to implement Microsoft Dynamics

Abhilash Nair, IT Manager, GGICO
Abhilash Nair, IT Manager, GGICO

GGICO a conglomerate listed publicly in the Dubai Financial Market, with widely diversified activities in real estate, retail, hospitality, financial services, manufacturing and services – selects Levtech to implement Microsoft Dynamics AX & CRM.

With a view to streamline Group operations, GGICO systematically pursued the implementation of Microsoft Dynamics AX and CRM at the Head Office. A key requirement was the real estate division’s need to centralise and streamline their operations so that the team could respond to everyday functions from property sales/marketing to maintenance more effectively.

In addition, Levtech introduced a new solution called ‘LevEstate’ that extends the functionality of Microsoft Dynamics CRM and Microsoft Dynamics AX to help GGICO manage the entire life cycle of a customer interaction from leads, property listings, sale transaction to facility management. Microsoft Dynamics AX also ensured that the back-office financial operations and inventory management processes were effectively managed.

“There are several functions within a Group company that requires unconstrained communication between every department, partners and the customer. Microsoft Dynamics CRM and ERP along with LevEstate offers a comprehensive and flexible platform for us to manage key processes across financials, inventory management, investments, property sales activities and maintenance effectively,” said Abhilash Nair, IT Manager, GGICO. “We are glad to have partnered with Levtech as their expertise and robust add-on solution offers the agility and scalability for us to manage our sales processes more effectively and provide high quality customer service,” added Nair.

Anilesh Kumar, Business Development Director, Levtech Consulting said, “We are glad to assist GGICO in achieving their business objectives by offering a customer-centric solution that covers all aspects of the operations. Following the implementation, GGICO has seen improved collaboration between departments; allowing them to offer improved services to its customers. We now look forward to extending the LevEstate solution to cover additional aspects of the business such as a customer portal, marketing automation, call telephony and social media integration. We also plan to further leverage reporting and BI capabilities on Dynamics AX and CRM, in the next phase.”


Levtech awarded Microsoft Gulf Dynamics Partner of the Year

levtech Levtech Consulting, a leading provider of Microsoft Dynamics solutions and services, has recently received the Microsoft Dynamics Partner of the Year for FY14 awarded by Microsoft Gulf. The company was honored as the leading Microsoft Dynamics partner for demonstrating exceptional sales and implementation of Microsoft Dynamics ERP and CRM in the Middle East. With a YOY growth rate of 91% in FY 2013, Levtech Consulting was also nominated amongst the top 50 Microsoft partners, also known as the Inner Circle, for Microsoft Dynamics.

Speaking at the event, Maureen Mansour, Dynamics Partner Sales Executive at Microsoft Gulf said, “We are pleased to award Levtech Consulting with this prestigious recognition for their successful implementations and exceptional business consultancy for our Dynamics customers in the Gulf region.”

“We are delighted to win this coveted recognition from the Microsoft Gulf subsidiary for our consistent sales and implementation success. We have worked hard to reach the number one spot over the last 5 years since inception, and this is definitely a key milestone for us. We believe that retaining the top spot is more important than getting there, and look forward to putting efforts in the right direction and remaining committed to our customers, who have made this commendation possible. I thank all our customers, employees and Microsoft team members for their consistent support,” said Manjunath T.R

Homes r Us drives sales and brand loyalty with Capillary Customer Engagement solutions

Capillary Technologies, a leading provider of Intelligent Customer Engagement software and services with presence in the UAE, announced that it has successfully helped Homes r Us, the renowned home furniture and furnishings brand in the GCC in increasing store sales and customer retention through its solutions. In the last year, Homes r Us has seen a 140% improvement in its registered customer base along with 30 times Return on Investment from targeted personalized consumer engagement campaigns powered by Capillary.

Capillary Technologies is present strongly across the Middle East and Africa including UAE through a robust partner and customer service channel to support consumer facing businesses.

Being a mid-market focused retailer in a highly competitive segment, Homes r Us identified a strategic requirement for consistent business growth – a flexible yet comprehensive solution to identify, monitor and engage its loyal customer base, and convert more walk-ins into loyal customers. Homes r Us deployed Capillary’s CRM and Loyalty suite across all its stores in GCC to build brand affinity and manage customer relationships.

“We chose Capillary because it has the best value-for-money retail customer engagement solution available in the market today. Capillary’s CRM and bundled retail analytics, integrate seamlessly with our Point of Sales, to capitalize on the company’s vision of extended customer service and rewarding customers loyal to the brand “in the moment”. The company store staff now has immediate access to accurate and intelligent information that allows them to engage with our customers better,” observes Srikanth Parthasarathy, Senior Vice President, Homes r Us. “Over the past one year, Capillary has had a significant impact on the success of our marketing endeavors and the delightful experience we deliver to our customers through these programs.”

Homes r Us used Capillary for real-time customer data capture and personalized, targeted engagement at the stores to manage latent realization of same-store sales and loyalty growth opportunities. Customer engagement processes became more streamlined and ROI driven, with real-time tapping of customer, product and sales data to build an actionable and rich view of the customer. With Capillary, Homes r Us has seen:

–            Exhaustive data capture across all customer segments

–            Rise in the Same Store Transactions Growth with customers embracing brand loyalty

–            Increase in repeat visits and sales from existing customers every month

According to Vikas Tayal, Regional Head, Middle East and Africa for Capillary: “The retail industry is one of the fastest growing sectors in the GCC with recent reports predicting it reaching USD 260 billion by 2016.It is also a highly competitive industry and our solutions will help retailers engage better with their customers ensuring client retention and increased sales. GCC is a key market for us and we have seen strong interest from many retail companies in the UAE, Bahrain, KSA and Kuwait for our services.”

“Homes r Us is one of our leading clients in the region. We are extremely proud that our solutions have added value to their growth and market leadership efforts”, he said. “We are committed to supporting our client’s vision of creating a delightful experience at all touch points to bring value to loyal customers.”

Intertruck gets a boost

Levtech Consulting today announced that Intertruck MENA, leading trading company in spare parts for heavy and light vehicles, has deployed Microsoft Dynamics AX 2009 across all its units in the Middle East. Through the implementation of Microsoft Dynamics Enterprise Resource Planning (ERP) solution, Levtech has delivered functionality that helps the trading company achieve better agility and real-time visibility to streamline its operations and improve collaboration.

With extensive global operations such as Intertruck, organizations faced challenges in several business functions including inventory control, finance, and warehouse and logistics management. Leading Microsoft Dynamics partner, Levtech provided a complete business process analysis exercise and deployed Dynamics AX to offer the Dutch trading company a end-to-end business solution covering finance, purchase, sales and inventory functions.

Following the implementation, Intertruck has been able to automate and simplify their business processes. The solution provides accurate forecasting capabilities to better manage inventory and offer customers real-time information. Furthermore, it generates easy-to-use and periodic reporting for quick decision making.

“Levtech’s experienced team well-understood our requirement and challenges. We required a solution that provides minimal intrusion, boost operational productivity and at the same time offer better collaboration with our parent company.” said Armand van Huut, Finance Director, Intertruck MENA. “With Microsoft Dynamics, we are able to get complete visibility of our stock, better manage our inventory and finances, and simplify our processes. Moreover, the solution provides accurate and timely reporting to help us efficiently streamline our operations with just a click of button. We enjoyed an on-time and on-budget implementation from Levtech and look forward to their continued support,” added Van Huut.

Shajith Kumar, Project Director, Levtech Consulting said, “Microsoft Dynamics AX offers highly configurable industry-specific capabilities to meet specific organization requirements and help companies remain efficient and competitive. With Microsoft Dynamics AX 2009, Intertruck has been able to achieve complete operational visibility, better collaboration between departments and up-to-date data through reporting to boost its organizational productivity and efficiency.”

Gold certified Microsoft Dynamic Partner, Levtech Consulting implements Microsoft Dynamics ERP and CRM solutions across companies based in the Middle East, Africa, South East Asia and India.