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Dubai Customs Reinforces its eTransformation Strategy with Nexthink

48b6f14deadcOne of the oldest government departments, Dubai Customs achieves excellence in all areas and is 100% smart for its adoption of innovative technologies to enhance its operations and meet the UAE Vision 2021 and Dubai Plan 2021.

Dubai Customs processed over 2.241 million transactions (Q1 2016) comprising of 19 main services as a result of its comprehensive work strategy. Building on this momentum; the department significantly relies on technology to support its rapid growth and deliver new services. As a result, the IT infrastructure of Dubai Customs is becoming increasingly complex with 23 centers across the country. As a government entity, responsible for handling highly sensitive information while respecting strict regulatory requirements, IT security is a paramount concern. With Nexthink, Dubai Customs now has real-time visibility of how its IT infrastructure is functioning from an end-user (employee) perspective; giving the IT team meaningful insights on how to resolve issues quickly – ensuring reliable, secure and speedy access for all end-users and customers; and to showcase Dubai as a leading partner in worldwide free trade.

Khalid Sulaiman, Manager Solution Support, at Dubai Customs said“We searched extensively for an IT Analytics solution to help us better manage our comprehensive IT Infrastructure. The Nexthink platform provides meaningful insights by offering real-time alerts and notifications of any emerging problems. In effect, it offers Dubai Customs a window into the future to proactively address issues before they can affect the infrastructure as a whole. Nexthink enables us to significantly improve efficiency and productivity.”

“Dubai Customs is on the leading edge of technology adoption and has established itself as not just a national, but a global leader in trade facilitation and security protection. Nexthink’s real-time analytics provide the IT team meaningful data and actionable insight, to proactively identify service and performance issues even before employees can contact IT support,” said Ahmed Seleem, Regional Manager, at Nexthink“The partnership with Nexthink helps empower Dubai Customs to both safeguard its legacy and lay the foundation for a technology-driven future,” added Seleem.



Dubai, UAE: Award winning jewellery retailer Pure Gold Jewellers has joined hands with Air Arabia to offer a unique gifting and holiday offer for Eid. All shoppers purchasing diamond jewellery worth AED 3,499 from the vast selection of diamond jewellery at Pure Gold Jewellers will receive a voucher for AED 500 from Air Arabia which they can redeem any time till 31st October 2012, to avail a host of benefits including flying for free.

According to Karim Merchant, CEO and Managing Director of Pure Gold Jewellers, “We are delighted to tie up with Air Arabia to bring this exceptional offer to our customers to celebrate the holy festival of Eid al-Adha. It is a time for gifting and also a time everyone looks forward to going back to their native countries or away on holiday to celebrate with their family and friends. With our special offer customers can purchase the…

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