Category Archives: Govt/ Publc Sector

Dubai Customs Reinforces its eTransformation Strategy with Nexthink

48b6f14deadcOne of the oldest government departments, Dubai Customs achieves excellence in all areas and is 100% smart for its adoption of innovative technologies to enhance its operations and meet the UAE Vision 2021 and Dubai Plan 2021.

Dubai Customs processed over 2.241 million transactions (Q1 2016) comprising of 19 main services as a result of its comprehensive work strategy. Building on this momentum; the department significantly relies on technology to support its rapid growth and deliver new services. As a result, the IT infrastructure of Dubai Customs is becoming increasingly complex with 23 centers across the country. As a government entity, responsible for handling highly sensitive information while respecting strict regulatory requirements, IT security is a paramount concern. With Nexthink, Dubai Customs now has real-time visibility of how its IT infrastructure is functioning from an end-user (employee) perspective; giving the IT team meaningful insights on how to resolve issues quickly – ensuring reliable, secure and speedy access for all end-users and customers; and to showcase Dubai as a leading partner in worldwide free trade.

Khalid Sulaiman, Manager Solution Support, at Dubai Customs said“We searched extensively for an IT Analytics solution to help us better manage our comprehensive IT Infrastructure. The Nexthink platform provides meaningful insights by offering real-time alerts and notifications of any emerging problems. In effect, it offers Dubai Customs a window into the future to proactively address issues before they can affect the infrastructure as a whole. Nexthink enables us to significantly improve efficiency and productivity.”

“Dubai Customs is on the leading edge of technology adoption and has established itself as not just a national, but a global leader in trade facilitation and security protection. Nexthink’s real-time analytics provide the IT team meaningful data and actionable insight, to proactively identify service and performance issues even before employees can contact IT support,” said Ahmed Seleem, Regional Manager, at Nexthink“The partnership with Nexthink helps empower Dubai Customs to both safeguard its legacy and lay the foundation for a technology-driven future,” added Seleem.


Dubai Municipality Recognises His Excellency Salem Almoosa with Award

His Excellency Salem AlMoosa Receives Award from Rashad M. Bukhash, Director of Architectural Heritage Dept. Dubai Municipality and Chairman of Architectural Heritage Society, UAE

His Excellency Salem Almoosa, Chairman and General Manager, Falconcity of Wonders, was recognised by Dubai Municipality for his efforts in supporting Dubai Municipality’s bid in listing the Dubai Creek among the World Heritage Site of United Nations Educational, Scientific and Cultural Organization (UNESCO).

His Excellency Salem Almoosa, who grew up in the Shindagah area of old Dubai, used his memories to identify and recreate the old Dubai map. He served as a historical reference in identifying unknown houses, shops, locations, roads, sikas, and other historical sites that the youth were not aware of their existence. His sharp memory and expertise in community planning were exceptionally useful in identifying homes, owners and their reasons of demolition – if any.

The award was handed to His Excellency Salem Almoosa by Rashad M. Bukhash, Director of Architectural Heritage Dept. Dubai Municipality and Chairman of Architectural Heritage Society, UAE on 6 January, 2015.

His Excellency Salem Ahmad Almoosa said: “The project has taken me back to my childhood and to the city of Dubai in which I grew up. It has been a refreshing experience. Although I have seen the emirate grow from a desert to a modern city, revisiting its early days has highlighted how Dubai has grown at an exponential rate. The Dubai Creek has been at the core of this development – opening up the UAE’s rustic lands to new people, experiences and way of life. Inasmuch, Dubai Creek deserves the title of UNESCO’s World Heritage Site.

“This project will also support in heritage conservations, which will go a long way in helping Emirati youth and expats who call Dubai their home to better understand the evolution of the emirate, and be proud of its achievements, and carry forward the traditions. I am glad to have been part of this effort as protecting our cultural heritage is the duty of each individual not just the government.”

Dubai Creek has brought together civilizations – with the oldest documented instance in the 15th century when Venetian merchants travelled here to buy pearls. The project is a part of Dubai’s architectural conservation efforts that has seen architects, archaeologists, historians, heritage conservationists and government officials taking part. Dubai currently has renovated 178 historical buildings across the emirate.

The Abu Dhabi Department Of Finance Improves IT Governance With Nexthink

The Financial Arm of the Government, Abu Dhabi Department of Finance (DOF) has selected Nexthink to implement IT governance; to provide best-in-class financial services and continuity of facilities to local businesses as well as employees.

The DOF plays an essential role in maintaining and developing the government’s financial system, by linking all local government entities and overseeing an integrated management system for financial resources. For such a significant operation, proper functioning of the IT infrastructure and early diagnosis of issues is crucial; to ensure service to employees (end-users) and local businesses is unaffected at all times. Nexthink provides DOF real-time visibility of their infrastructure and accurately shows how software and IT services are being consumed within the entity; enabling the resolution of issues much faster.

“Nexthink provides essential visibility and insight into IT operations and security for IT governance, enabling us to better manage demand, deliver value and protect against risk. Nexthink helps us improve efficiency and productivity, enabling us to resolve issues faster and provide a more proactive level of support,” said Dr. Hazem Turki Alkhatib, CIO, Abu Dhabi Department of Finance. “Also with enormous volume and confidential data, we have a strict security policy that involves our security team to be on the lookout for any suspicious activities. With Nexthink’s investigative IT analytics technology, we are able to detect malware before it spreads into our network and compromises any data.”

The Abu Dhabi DOF strives for continued excellence and innovation by improving asset and savings management, controlling costs and efficient service delivery. Recognized for adopting the latest technologies, the IT team of the Abu Dhabi Department of Finance is responsible for delivering software and services to more than 2,500 employees (end-users) located in its head office and branches across the emirate of Abu Dhabi. With Nexthink, the IT team of DOF is now able to gather comprehensive performance metrics and accurately measure the health of its infrastructure; by receiving real-time alerts concerning non-compliant user behavior and issues therefore improving the quality of service through a better utilized network.

“We are pleased to work with the Abu Dhabi Department of Finance and support its mission to foster an effective financial management framework across the Abu Dhabi government. The IT Analytics solution provided by Nexthink can offer tangible benefits to governmental agencies such as Abu Dhabi Department of Finance to enhance operational efficiency, reduce IT costs, secure data and streamline IT services,” said Maged Eid, Regional Director, Nexthink.

Fixit Opens 11th Express Branch For Quicker Legal And Government Transactions

Inaugurated by Ahmed bin Sulayem, Executive Chairman of Dubai Multi Commodities Centre (DMCC); Fixit opens its 11th express centre at Almas Tower, DMCC. In line with HH Sheikh Mohammed Bin Rashid Al Maktoum, UAE Prime Minister and Vice-President, and Ruler of Dubai initiatives to offer more government services to citizens, residents and businesses electronically – Fixit has become a trusted source to process all legal, business, government applications quickly /effortlessly.

Fixit’s new centre will offer a range of business administrative services; including processing all kind of legal/ government applications such as Emirates ID, e-Jari, etc., visas, mediator between selected consulates, and setting up of businesses within the UAE, amongst others services.

In addition, Fixit Express eyes robust growth and aims to open more outlets and create further jobs by 2013. Established by an Emirati; Fixit will also hold internship and other opportunities for Emiratis to gain required skill sets and encourage them to work in the private sector.

Wassim Shammas, Operation Manager, Fixit Express said, “Fixit is a trusted source for individuals and businesses to complete all legal and government related transactions efficiently. The new centre will offer a quicker and faster reach for customers within the free zone. Acting as a key integrator for government / legal related transactions, we aim to offer more services in the future.”

At the inauguration, Ahmed bin Sulayem, Executive Chairman of Dubai Multi Commodities Centre said, “Established for over two decades, Fixit has become a trusted source for customers and companies. We are extremely pleased to have Fixit’s new centre within DMCC as it will enable quicker transactions and ease administrative procedures for businesses.”

NEXThink وزارة العمل الإماراتية تعزز بيئة العمل التقنية بحلول


  • ·        حصلت الوزارة الاتحادية على حلول لأكثر من 1300 محطة عمل في مسعى لتحسن الحماية وجودة الخدمات المقدمة للمستخدمين وتقليل كلفة الإدارة
  • ·        دفع الطلب المتزايد على حلول NEXThink الشركة إلى افتتاح مكتب في دولة الإمارت لتلبية طلبات العملاء


: أعلنت شركة NEXThink، المزود العالمي لحلول مراقبة عمل الكمبيوترات، اليوم عن اختيار وزارة العمل  بتوجيه من الدكتور عائشة بنت بشر المدير التنفيذي لشؤون الخدمات المؤسسية والمساندة بوزارة العمل في دولة الإمارات، لحلولها الرائدة والفائزة بجوائز عالمية والتي تحمل اسم V3 لدعم بيئة العمل التقنية لدى الوزارة. وقد قامت الوزارة الاتحادية بتطبيق حلول NEXThink في أكثر من 1300 محطة عمل. وتسمح هذه الحلول للوزارة بمراقبة عمل الكمبيوترات والتطبيقات المثبتة، وإحكام الحماية، وزيادة إنتاجية الموظفين، ورفع مستوى التعاون فيما بينهم، وتسريع عملية اتخاذ القرار وتحسين جودة خدمات الوزارة.

 أطلقت NEXThink حلولها الجديدة في مخابر الذكاء الاصطناعي في معهد التكنولوجيا السويسري في مدينة لوزان، وهي توفر التقنيات اللازمة للشركات المتوسطة والكبرى والمؤسسات الحكومية لتمكينهم من معرفة مدى استغلال الكمبيوترات والتطبيقات للبنية التحتية لتقنية المعلومات التي توفرها المؤسسة، وبالتالي تمكينها من إحكام الحماية وتخفيض الميزانية المخصصة للموارد التقنية. توفر حلول V3 من NEXThink لوزارة العمل في الإمارات رؤية كاملة لبنيتها التقنية التحتية بأقل كلفة وعدد موظفين لازمين لإدارة النظام وبالتالي تخفيض وقت العمل الإضافي للبرمجيات مما يخفض الكلفة التشغيلية الإجمالية للوزارة بنسبة 35%.


تخطط NEXThink لافتتاح مكتب إقليمي لها في دولة الإمارات لتلبية الطلب المتزايد على تقنياتها في المنطقة. وتملك الشركة مسبقا قائمة طويلة من الشركات التي تعتمد على حلولها في الشرق الأوسط مثل مؤسسة قطر ووزارة الداخلية القطرية.


وقد قال أحمد آل ناصر، نائب مدير تقنية المعلومات في وزارة العمل الإماراتية: ” وزارة العمل مسؤولة عن تطوير وتنظيم قطاع العمل في دولة الإمارات، لذا من المحتّم عليها امتلاك حلول تقنية ذات استجابة عالية وحماية متقدمة لتمكننا من الاستجابة بكفاءة إلى التحديات المختلفة، وتيسّر اتخاذ القرار وتعزز جودة الخدمات التي نقدمها. لقد كمّلت حلول NEXThink المتميزة أدوات إدارة النظام بإمكانية الإطلاع الفوري على طريقة استخدام النقاط النهائية والمستخدمين للأجهزة والبرمجيات المتوفرة لدى الوزارة. وقد مكننا ذلك من إنجاز عدد أكبر من المشاريع الناجحة وقد كنا بفضلها قادرين على تعزيز الحماية بشكل دراماتيكي وتقديم خدمات بجودة رائعة والقدرة على حل مشاكل المستخدمين بسرعة كبيرة.”


وقال وليد النقراشي، مستشار تقنية المعلومات في وزارة العمل الإمارتية: ” نحن سعيدون بالشراكة مع NEXThink  فحلولها المميزة تمكننا من مراقبة عمل النقاط النهائية في الزمن الحقيقي بهدف تحسين الحماية ومستوى جودة الخدمات التي نقدمها للمستخدمين. توفر حلول NEXThink مراقبة مستمرة لتوافقية النظام وتتفحص فيما إذا كانت أدوات الإدارة المستخدمة للحماية وسد الثغرات والتوزيع تعمل على ما يرام. وتتيح المزايا الفريدة في هذه الحلول فرصا للتوفير وتقليل الإنفاق على تقنية المعلومات والبرامج غيرالمفيدة، وبذلك فهي تعود بنفع كبيرعلى آلية عمل الوزارة.”


وقال ياسين زايد، نائب الرئيس لدى NEXThink في الشرق الأوسط وشمال أفريقيا: ” تتسم بنية تقنية المعلومات لدى المؤسسات الحكومية بالتعقيد ولذا فهي تحتاج إلى حل مناسب يتكيّف مع نمو الأعمال ويستجيب بفعالية للتحديات. نحن سعداء بالتعاون مع وزارة العمل في دولة الإمارات لمساعدتهم في رفع المستوى الكلي لتنفيذ العمليات. وتمثل هذه الشراكة حجر الأساس الذي يساعد في ردم الهوّة بين التقنية ووظائف الأعمال التابعة للمؤسسة.” وأضاف زايد: ” يمكن للشركات بالاعتماد على حلول V3 المتينة السيطرة على الميزانية الخاصة بتقنية المعلومات وتأمين بيئة عمل ذات جودة عالية، وتمنحا إدارة أفضل لمواردهم التقنية والبشرية.”

ويعد برنامج V3 من NEXThink حلا مبتكرا لمراقبة عمل الكمبيوترات مزود بمزايا بخاصية التحديد والتسجيل والتحليل في الزمن الحقيقي لأنشطة ملايين النقاط النهائية في ثوان وتوليد معايير استخدام مفيدة للحصول على إدارة أفضل للموارد وتحسين الإنتاجية وإحكام الحماية وتخفيض الإنفاق على التقنية.


NEXThinkمعلومات حول


تأسست شركة NEXThink في 2004 في مدينة لوزان السويسرية، وتعد الشركة رائدة في مجال مراقبة عمل الكمبيوترات في المؤسسات الكبرى من خلال برنامج V3 الحائزعلى جوائز تقنية وبراءة اختراع. يتيح هذا الحل الفعال والمخصص لمراقبة العمل في الزمن الحقيقي لمدراء التقنية المعلومات الأساسية والرؤية الكاملة لإدارة بيئة حوسبة للمستخدمين تتسم بالكلفة المقبولة والحماية. وتعد الرؤية الكاملة لبيئة العمل التقنية عاملا أساسيا في تخفيض كلفة التشغيل TCO وذلك من خلال تحسين إنشاء المعايير وتخفيف انقطاع العمل والتأكد من التوافقية وتحسين الأداء. يتوفر حاليا أكثر من 250 ألف كمبيوتر في المؤسسات مزود مسبقا بحلول NEXThink في أوروبا والشرق الأوسط

UAE Ministry OF Labour Boost Its Technology Environment with NEXThink

  • Federal entity procures solution for over 1,300 workstations; in a bid to improve security, end user service quality and reduce management cost
  • Increased customer adoption signals Swiss technology company to set-up base in the UAE

 NEXThink, a global leader in Desktop Monitoring, today announced that under the directive of Dr. Aisha Bin Bishr, Assistant Under-Secretary of Support Services; UAE Ministry of Labour has opted for its award-winning patent solution V3 to boost its technology environment. The Federal entity deployed the solution across 1,300 workstations. This allows them to monitor in real-time the desktops and applications usage activities, tighten security, boost employee productivity and collaboration, speed up decision making and enhance the quality of its services.

Launched by the Artificial Intelligence Laboratory at the Swiss Institute of Technology of Lausanne, NEXThink offers a unique technology solution for medium to large companies and public organizations; enabling them to monitor how desktops and applications make use of the corporate IT infrastructure, tighten security and trim their overall IT budget. NEXThink robust solution offers the UAE Ministry of Labour complete visibility of its infrastructure; requiring minimal overhead or dedicated staff to manage the system and further reduce redundant software usage overtime – thus lowering their total cost of ownership by at least 35 percent.

 In addition, NEXThink plans to set up its regional headquarters in the UAE to address significant demand for its technology in the region. Having sold over 800,000 licenses worldwide, NEXThink already has a strong clientele in the region, such as Qatar Foundation and Qatar Ministry of Interior amongst others.   

Ahmed Al Nasser, IT Deputy Director, UAE Ministry of Labour said, “The Ministry is responsible for the development and labour legislation of the UAE, so it is imperative to have a responsive and secure technology to help us respond efficiently to any challenges, facilitate faster decision making and enhance the quality of our services. NEXThink’s rock-solid solution complemented our system management tools with that unique instant visibility on how endpoints and users are using our hardware and software resources. This enabled us to succeed some important projects and we have been able to dramatically enhance our security, service quality and the speed of resolving end user issues.”

Waleed Al Nokrashy, IT Consultant, UAE Ministry of Labour said, “We are glad to have partnered with Nexthink, as their robust technology solution enables us to monitor endpoints activities in real time with the objective to improve security and end user service quality. NEXThink offers continuous monitoring of compliance and examines whether the management tools used for security, patching, and deployment are working as intended. Its unique feature exposes opportunities for potential savings and reduce our IT spend on unused software, thus offering complete return on investment.”

 “The IT landscape of a government entity is far more complex and requires a sound solution that adapts to growth and responds efficiently to challenges. We are glad to partner with the UAE’s Ministry of Labour to help them boost their overall operational productivity. This partnership represents a significant milestone that helps bridge the gap between an IT and business function of an organization,” said Yassine Zaied, VP MENA, NEXThink. “With NEXThink’s robust solutions, organisations can control their IT budgets and deliver a secure and high-quality working environment, enabling them to better manage their technical and human resources,” Zaied added.

Nexthink’s V3 software is an innovative desktop monitoring solution with a unique feature to map, register and analyze in real time- millions of endpoint activities in seconds and generate meaningful usage metrics to better manage resources, improve productivity, enhance security and reduce overall IT spend.