Established by Sheikh Isam Kabbani, the IKK Group is recognized as one of the top 50 companies in Saudi Arabia in the construction industry. IKK Group today announced that it is deploying Nexthink’s IT analytics solution through its partner ProgressWays to better serve its customers and enable the group to further diversify its operations.
IKK Group understands that technology is key to help the organization meet its business objectives. IKK Group’s Centralized Information Technology Department (CITD) is tasked with delivering high level of service to its customers across 6 locations; including Saudi Arabia, Qatar, UAE, Egypt, Oman and Lebanon. Any IT failure or service disruption can impact customer service and harm IKK Group’s reputation. With the help of ProgressWays, Nexthink offers improved visibility, and can easily detect issues and identify patterns in its IT environment – ensuring enhanced performance and efficiency.
Zohdi El-Saadi, Chief Information Officer, IKK Group said, “We can see how our IT infrastructure is operating and transforming, in real-time with Nexthink. This new insight helps our IT departments connect, communicate and collaborate. We are able to generate reports for senior management in just a few clicks, which saves our IT support team around 50% of time compared to generating these reports the old fashioned way before using Nexthink.”
Ghassan I. Alkahlout, Regional Director, Nexthink said, “Nexthink offers IKK Group insightful information of its IT infrastructure; giving early warning of impending issues and the ability to discover bottlenecks and proactively take action before end-users are impacted. This enables the IT team to detect and solve problems faster.”
Wael F. Suleiman, VP Sales, ProgressWays said, “Initially the IT team spent a lot of time and resources to discover and resolve issues across different locations. With Nexthink, IKK Group’s IT department has the visibility into the challenges employees (end-users) face, and can transition from reactive to proactive IT support, and improve problems. ProgressWays will continue to work closely with the IKK IT team to help deliver its business objectives.”